Frequently Asked Questions (FAQ’s)

Yes. An intuitive multi function booking engine available across all devices Or book with an agent by phone, email or chat. Or a bit of both our systems are fully visible across the platform

You can book online and access an agent on any device. desktop, tablet, mobile (as well as phone, email and chat)

You can book  Flights including low cost carriers, Hotels, Car Hire, Rail – UK, European and Amtrak, Car Parking, Transfers

Yes.  Our team are available 24/7 Our core business hours are 8:30am – 18:00 Monday to Friday. Outside of that our out of hours service is available to support all urgent travel.

Yes. If a trip needs an approval then we can automate the process and set the rules for when approval is required. Contact us to learn more.

Yes. Our systems can be programmed to include any policy you can verbalise, be applied to different groups and include exceptions as needed.

Yes. If you already have agreed rates with Airlines, hotels and business travel suppliers you can access and book those both online and offline

Yes, sometimes. As a global organisation we have negotiated rates that we share with you. UNIGLOBE are of a size and importance that we get access to corporate and discounted fares/rates.

Yes. loyalty schemes both personal and business are included in all bookings automatically.  Any qualifying bookings will accrue points - note heavily discounted rates do not always qualify for points.

Yes. with your company permission we can issue a full credit voucher that is is accepted as a guarantee negating the need for credit cards at the collection depot.

Our systems monitor ticket use. if a ticket is unused and the terms and conditions allow you will automatically be credited any residual value

Yes, of course subject to the terms and conditions. You may incur charges to do so from the supplier. Uniglobe do not charge you any fees. Some bookings can be changed on-line. Typically changes must be processed with an agent as we need to calculate change costs, residual values and differences in fares.

All major currencies are possible. GBP, EUR, USD, PLN, SEK are our standard operating currencies. Others on request

We offer a cost per transaction model or a subscription model. The total cost will typically represent about 2% – 3% of your total spend. The average cost per trip is less than £12.00 and considerably less if a heavy rail bias, Lets have a conversation.

We think so, yes. Over time and depending on your travel, you won’t save on the core cost of every trip but you will on many, you will  benefit from intelligent pricing, you will benefit from seeing cheaper options, you will benefit from shopping in more places, you will benefit from accessing corporate rates, you will benefit from being able to book better fare combinations. Most analysts agree, managed travel will save you money. Add the soft savings of time, administration, payment, then without doubt, if your company travels for business you will save money.

You can pay by card or company lodge account or on invoice, subject to credit checks.

Subject to credit checks. 30 days. Consolidated invoicing is available. 30 days from consolidated period.

Yes. we can invoice all transactions within a period on a single consolidated invoice.

Yes. we can capture up to 20 fields of data and include on any documentation and invoicing. eg PO numbers, Project codes, cost centres etc.

Yes. all travel can be pre-paid including flights, hotels, rail, transfers, car hire etc.

Yes, if you need it to, we can create payment instructions that specify allowances and inclusions.

No. we charge one low transaction fee and that's it. No racking up fees every time you need to make a change or add something.

We operate in GBP, USD, EUR, PLN and SEK as standard. we can include other major currencies on request

Modern analytical reports accessed on-line . Customised to suit your needs. View a sample here

No, as a Uniglobe Travel client you can access your reports on-line at no cost. Reports will be configured to your needs and maintained as required

Yes, reports will be designed to your requirements, using your metrics and filters

Yes, we supply a standard set of reports that address most needs but will create bespoke reports to address your requirements (subject to fair use and based on travel data we hold)

Yes, you can even control what data is shown on the reports and to whom

Yes reports can be easily configured to show any currency and as many as you want

Yes we can capture up to 20 unique data fields and use them in reports and filters (Cost Centres, Project Codes, Departments, Employee ID etc)

Yes, you can combine data from multiple divisions, companies etc into one suite of reports and filter

Yes, anyone you share a link with can freely access reports via a web browser but not all functionality may be available to them OR report access can be controlled by username and password with sign in required to access reports (additional licensing may be required)

Yes, subject to permissions you can export data to excel if required. you can also print, create a powerpoint presentation and save as PDF's

Daily, Reports include all data up to yesterday.

Yes, typically we store 5 years of data, viewed time periods can be set in each report

Yes, depending on the report you can drill down. eg hotels you can view by location and drill down to property name, Guest, Division, Cost Centre etc

Our target market is Small to medium enterprises ranging from start ups with a small spend but regular travel to larger corporations with multiple divisions across Europe and the USA with a travel spend up to £5 million.

Get in touch with us by completing our contact form. Give us a call or send an email to sales@uniglobegemini.co.uk We can then begin a conversation to get you set up.

Much will depend upon your size and shape, policy requirements, number of users. Our implementation plan can be completed within a week or two but often a bit longer. Let's have that conversation.

Everyone in our team is empowered to manage your account effectively. Specifically you will have an account manager to manage implementation and our on going relationship. You will deal with familiar names and faces who will get to know you and the account.

Yes, we will arrange as many sessions as you need to train your people to use the platform.

Yes full training guides are supplied but you will find things intuitive and familiar.

Not unless you want one. We believe in earning your business. We sign a service Level Agreement so you know what to expect from us and what we expect from you.