Uniglobe Travel Customer Commitments

We don’t fly planes, run hotels or operate rail networks etc. Our product is the service, technology and support we provide pre trip, during your trip, post trip to enable you to book and travel hassle free at the best possible cost as well as providing company beneficial processes to efficiently manage travel with the least possible touch.

We therefore commit to:

Professionalism

The UNIGLOBE team are certified travel professionals – every UNIGLOBE  agent undergoes extensive customer service and quality assurance training.

Travel Services

Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management & Leisure Travel Services.

Communication

UNIGLOBE clients are important. Your telephone calls will be answered within 4 rings, and e-mails in 30 minutes.

Quality

UNIGLOBE  reservations are subject to our multi-point Quality Assurance System for 100% error free reservations. Our robotic software validates all reservations.

Documentation

UNIGLOBE travel documentation and itineraries, are 100% accurate and “error free”

Value

UNIGLOBE is committed to researching all approved buying channels for “best” logical fares/rates

Service Recovery

We will respond to any complaint within 48hrs. All staff are empowered to resolve issues within our control with no quibble. Supplier issues will be fully supported and resolutions sought on your behalf.

Support & Duty of Care

Every client is fully supported 24/7 we provide the tools to give the option of providing guidance and quality assurance to your travellers

Dependability

Everything we do is based on “Customer First” you can depend on our service and systems to deliver a consistent and reliable business travel platform

How can we help?

Get In Touch

To find out more about our innovative and modern corporate travel solutions, fill out our contact form using the button below or call us on +44 (0) 1784 254 850 today.
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