WHAT OUR CUSTOMERS THINK

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Every year UNIGLOBE Gemini undertake a global customer satisfaction survey. And every year, we are heartened to hear that we are delivering a service that meets and exceeds our client expectations.

In October 2015 we asked our customers to answer questions on the level of service they received below are the results.

On a Scale of 1 to 5 we asked:

How would you rate our overall service? 91% rated us Good to Excellent
Would you recommend us to others? – 97% said YES
Are Telephone calls answered within 3 rings? – 88% said Most of the Time to Always
Are emails answered within the hour? – 96% said Most of the Time to Always

In addition to the above, please read just some of the glowing reviews are clients has provided…

“We use UNIGLOBE Gemini and we are delighted with their service and pricing.  I highly recommend them”

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“The travel Consultants in particular Katherine are very helpful and efficient. They respond to travel requests in a timely matter and if there are any problems they are quick to resolve them. You can rely on them for providing information for visa applications etc. It is always a pleasure to deal with them”

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“Ruth was a great help at the end of July when thunderstorms severely delayed the flights we were booked on. She was able to advise us of best options then within minute’s book different flights allowing us to reach a very important meeting on time”

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“Use for all my company travels; just wonderful”

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“With increasing pressures on travel budgets we sometimes question the need to use a travel agency and not just book online via one of the many websites. I cannot fault the service we receive. And recently with two flights missed on separate occasions the after hours help line has proved a life saver. This has reaffirmed why we use an agency in this competitive market. I have selected not applicable for the complaints field as I have not had to make a complaint for a very long time. Keep up the good work”

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“I find your staff really responsive and helpful. They do think outside of the box which helps when planning travel and they offer alternatives”

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“Holly deals with our flight requests promptly and efficiently, recently I have been passing on the pressure I receive from my managers to Holly and she handles it without a problem, I appreciate all her work, she is a real asset to UNIGLOBE”

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“Very good, efficient, friendly and courteous service/staff”

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“Very helpful and always accurate dealing with a large amount of flight requests for our project”

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“The support provided by your staff for my travel needs is always excellent. They even take the time to answer some of my awkward questions regarding visas and other related travel requirements”