ABTA Policy
ABTA Membership & Consumer Protection
Uniglobe Gemini Travel is a member of ABTA, with membership number G9581. As an ABTA Member, we adhere to ABTA’s Code of Conduct, which ensures high standards of service and fair treatment for travellers.
ABTA and its members provide advice and assistance to holidaymakers, including support when travel arrangements do not go as planned.
If you have a complaint about your booking, please contact us as soon as possible so we can resolve the issue promptly. You can reach our customer service team at 01784254850.
If you have a complaint that we are unable to resolve, ABTA offers a dispute resolution scheme approved by the Chartered Trading Standards Institute.
For more information about ABTA, the Code of Conduct, and the arbitration scheme, please visit www.abta.com or contact:
ABTA Ltd
30 Park Street, London SE1 9EQ
Tel: 020 3117 0500
About Hays Travel Limited
Uniglobe Gemini Travel sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s ABTA membership.
- Registered in England and Wales (Company Number: 1990682)
- VAT Number: 193167195
- Registered Office: Gilbridge House, Keel Square, Sunderland, SR1 3HA
Travel Health Requirements & Advice
Before travelling, it is important to check and comply with any compulsory health requirements for your destination. We strongly advise all travellers to seek professional medical advice on recommended vaccinations and health precautions well in advance of their departure—ideally at least eight weeks before travel.
For expert travel health advice, please consult a GP, practice nurse, pharmacist, or travel health clinic. Up-to-date information is also available from:
Foreign Travel Advice & Passport Validity
For the latest official travel advice, including security updates, entry requirements, and local laws, please visit the Foreign, Commonwealth & Development Office (FCDO):
