Your feedback and comments are important in ensuring that you receive the high standard or service you expect and deserve.

Could we please ask you to take a few minutes to complete the survey below by selecting the most applicable response for each of the questions.

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

2. Would you recommend our services to others?

The questions below relate to specific customer service areas. Please rate each one by selecting the most applicable response from each of the drop-down lists.

3. Are telephone calls answered within 3 rings/10 seconds?

---- Always Usually Sometimes Rarely Never  
 

4. Are telephone requests and emails responded to within 1 hour?

---- Always Usually Sometimes Rarely Never  
 

5. Are the reservations our staff make for you accurate, and do they suit the criteria given at the time of enquiry?

---- Always Usually Sometimes Rarely Never  
 

6. Do our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

---- Always Usually Sometimes Rarely Never  
 

7. Are complaints resolved to your satisfaction and in a timely manner?

---- Always / Not Applicable Usually Sometimes Rarely Never  
 

8. Are our staff knowledgeable, helpful and professional?

---- Always Usually Sometimes Rarely Never  
 

9. Do our staff offer you hotel, car and other ancillary reservations (i.e. airport transfers, parking, visa assistance, etc.) where applicable?

---- Always / Not Applicable Usually Sometimes Rarely Never  
 

10. Are all documents, emails, e-ticket confirmations and invoices accurate?

---- Always Usually Sometimes Rarely Never