Uniglobe Gemini Customer Commitments

UNIGLOBE Gemini
Professionalism

The UNIGLOBE Gemini team are certified travel professionals – every UNIGLOBE  Gemini agent undergoes extensive customer service and quality assurance training.

UNIGLOBE Travel
Management

Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management & Leisure Travel Services.

UNIGLOBE Gemini
Communications

UNIGLOBE Gemini clients are important to us, your telephone calls will be answered within 4 rings, and e-mails in 30 minutes.

UNIGLOBE Gemini
Quality-Assured Reservations

UNIGLOBE Gemini reservations are subject to our multi-point Quality Assurance System for 100% error free reservations. Our software provides a safety net that sits under our entire operation.

UNIGLOBE Gemini
Quality-Assurance

UNIGLOBE Gemini travel documents and our itinerary info, whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check.

UNIGLOBE Gemini
Best Fare Promise

UNIGLOBE Gemini is committed to researching all approved buying channels for “best” fares, including GDS fares, web fares, private/contract fares and UNIGLOBE network fares right up to the day of departure.

UNIGLOBE Gemini
Service Recovery

We will resolve any complaint about our services and respond within 48hrs. The happiness of our clients is the centre of our business

UNIGLOBE Gemini
Continuous Support

Every client’s experience with us is important – so we work closely with each client providing key reporting data via regular review meetings in an agreed schedule

UNIGLOBE Gemini
Duty of Care

Client safety is at the heart of everything we do. Through risk management and security enabled travel technology, we will help you deliver the duty of care necessary.